So you know that you need a digital marketing company to help you get the most out of your online strategy but you don’t know how to find the right digital agency in Australia for you. This can be a tricky problem to solve and the stakes are high, so you really can’t afford to make a mistake. There seem to be a lot to choose from but how do you know which agency is the best one and can really help you? Making the wrong choice can be costly to your bottom line, as well as your reputation, so it’s crucial to make the right decision the first time.
Scoping out the basics – don’t overlook the simple stuff
Firstly, get clear on what it is you need help with. If you aren’t clear as an organisation which element or elements you need assistance with, explaining it to someone else is going to be messy and, ultimately lead to failure. If prospective digital agencies can be clear on your objectives, then they are best placed to help you.
Secondly, work out your budget. You may be surprised to find that plenty of digital agencies can work with what you have and tell you what this will get in terms of their services. This may well inform your choice of partner to work with. But, and this leads us to the third point, ensure that any prospective agency you work with has plenty of information on their website about who they work with and where they are based. Establishing agency credentials, location and existing customer testimonials is vital to identifying any potential partner’s reputation.
Are you experienced?
If an agency has not had previous experience with clients in your sector, it’s not necessarily a negative point. A digital marketing company worth its salt will have sufficient expertise to ask pertinent questions to understand all it needs to know. If they do have prior involvement in your field, then they will be equally well placed to comment on trends and opportunities they have discovered.
The best working relationships come from those we are most compatible with. Consider asking yourself if you could get on with the agency team. Are communications easy, straightforward and honest? If you can answer these questions openly, then you can get a good feel for the best digital agency in Australia for your business. If days go by before you receive a written or verbal response to a request for information and when you do it’s poorly written, this is probably an indication of the type of service you are likely to receive if you were to become a client.
Returns on investment
Ultimately, engaging the services of a digital marketing agency should save you time so you can focus on your core business. By increasing your online marketing activities, this should also improve your leads and sales figures, thus delivering a return on your investment.
The online space is a fast moving and ever changing beast, it can be hard to keep on top of new trends and emerging technologies. If your competitors are engaging with these new areas there’s a danger you might get left behind and lose customers and market share. Using the services of a savvy agency that operates in this space means you leverage their expertise. They should be very familiar with the latest trends – and if they aren’t you shouldn’t be working with them!
Consider working with a full service digital agency, this means the company offers a really comprehensive range of services in the digital sphere. They are competent in all the core areas you might expect such as search engine optimisation, digital advertising, social media campaigns and web design but also offer much more besides to further enhance your online presence and reach. This means the agency can act as a one stop shop for your online growth, offering convenience and potential cost savings. It also removes the need for multiple suppliers to liaise with each other and the potential for confusion or miscommunication.
Making the right choice first time
Make sure the agency has outlined how it will keep you updated of progress with your online strategies. Is there a regular report that you will receive or a portal which covers key metrics that you have access to, or perhaps an account manager who will liaise with you frequently with news. It’s not unreasonable to ask how the money you are spending is being tracked by asking for the deliverables against your requests. By carefully choosing a digital marketing company that clearly outlines how it will correspond with you at the start, middle and end of campaigns is key to helping you choose the right digital agency in Australia for your needs.